Terms of Service — GetPower

Last updated: 2026-05-13 Version: v1.1

These Terms of Service ("Terms") govern your access to and use of GetPower, a WhatsApp automation and auto-reply software-as-a-service product accessible at https://getpower.cc (the "Service"), operated by TELEBORT AI STUDIO PLT (LLP0046066-LGN), a limited liability partnership registered in Malaysia ("Telebort", "we", "us", "our").

By creating an account, accessing, or using the Service, you ("you", "your", "Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Acceptance

1.1 You must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract to use the Service.

1.2 If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.3 You must have a valid WhatsApp Business Account or WhatsApp Cloud API access to use the Service's core features.

2. The Service

2.1 GetPower is a cloud-based WhatsApp automation platform. Features may include: auto-reply rules and templates, AI-assisted reply suggestions, intent classification, contact management, broadcast scheduling, conversation analytics, and integration with WhatsApp Business APIs.

2.2 The Service relies on third-party messaging infrastructure operated by Meta Platforms, Inc. ("WhatsApp"). Availability, features, and pricing may change based on Meta's WhatsApp Business Platform policies and pricing, which are outside our control.

2.3 The Service is provided on a software-as-a-service basis. We may add, modify, or remove features at our discretion, with reasonable notice for material changes.

2.4 AI-feature availability. AI-assisted features depend on Anthropic's API and are subject to Anthropic's Supported Regions Policy. Availability of AI features may differ by region from the non-AI messaging features, and we may suspend or limit access to AI features where an upstream provider's region policy changes or where AI use is not lawful in your jurisdiction. This is in addition to the WhatsApp-side availability constraints described in clauses 2.2 and 3.

3. WhatsApp Business Policy Compliance

3.1 Your use of the Service must at all times comply with:

The WhatsApp Business Messaging Policy (https://business.whatsapp.com/policy)
The WhatsApp Commerce Policy (where applicable)
Meta's Terms of Service and platform policies
The Communications and Multimedia Act 1998 of Malaysia
All applicable Malaysian and international law

3.2 We may suspend or terminate your access immediately if you violate Meta's policies in a manner that risks penalty to Telebort, including but not limited to: sending unsolicited bulk messages, using non-templated messages outside the 24-hour customer service window, sending prohibited content, or being flagged by Meta for low conversation-quality scores.

3.3 You acknowledge that Meta may suspend or restrict your WhatsApp Business Account independently of our actions, and we are not responsible for Meta's enforcement decisions.

4. Account Registration

4.1 To use the Service, you must register an account with accurate, current, and complete information, including verifying your WhatsApp Business phone number or connecting an authorized WhatsApp Cloud API account.

4.2 You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activities under your account.

4.3 You must notify us immediately at studio.telebort@gmail.com if you become aware of any unauthorized use or security breach.

5. Subscription, Fees, and Payment

5.1 Subscription Plans. The Service is offered on subscription plans described at https://getpower.cc/pricing. Subscription fees are payable in Malaysian Ringgit (MYR) unless otherwise stated.

5.2 Auto-Renewal. Subscriptions renew automatically at the end of each billing period unless cancelled per clause 5.4 or our Refund Policy.

5.3 Meta Conversation Fees. Use of the Service may incur conversation-based charges from Meta (e.g., per-conversation fees under the WhatsApp Business Platform pricing model). These are billed separately by Meta or passed through by us, as disclosed at signup or in your billing dashboard.

5.4 Cancellation. You may cancel at any time via your account settings. Cancellation takes effect at the end of your current billing period. See our Refund & Cancellation Policy.

5.5 Late Payment. Unpaid fees accrue interest at 1.5% per month or the maximum rate permitted by law. We may suspend service for accounts more than thirty (30) days past due.

5.6 Taxes. Fees are exclusive of applicable taxes (including SST, where applicable). You are responsible for all taxes arising from your use of the Service, except for taxes on our net income.

6. Acceptable Use

6.1 Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference.

6.2 You must not use the Service to: (a) violate any law or Meta's policies; (b) send spam, unsolicited bulk messages, or messages outside the WhatsApp Business Messaging Policy; (c) impersonate any person or entity; (d) transmit malware; (e) attempt to gain unauthorized access; (f) reverse engineer the Service; (g) resell without our written consent.

7. Your Data and Content

7.1 Ownership. You retain all rights in the WhatsApp messages, contacts, templates, and other content you generate or upload through the Service ("Customer Data").

7.2 License to Us. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Data solely to provide and improve the Service, comply with law, and enforce these Terms.

7.3 Accuracy. You are responsible for ensuring you have lawful basis (consent or other PDPA-permitted basis) to message the recipients in your contact lists, and for the accuracy and legality of message content.

7.4 Export. You may export Customer Data in standard formats at any time during your subscription. Upon termination, we will retain Customer Data for thirty (30) days in exportable form, subject to legal retention obligations.

8. Our Intellectual Property

8.1 The Service, including all software, designs, interfaces, content, and trademarks (including "GetPower" and "Telebort"), is owned by Telebort AI Studio PLT or its licensors.

8.2 We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription for your internal business purposes.

8.3 You may not (a) copy or modify the Service; (b) remove proprietary notices; (c) develop a competing product using the Service; (d) use our trademarks without consent.

9. Third-Party Services

9.1 The Service integrates with Meta WhatsApp Cloud API and may integrate with other third-party services (CRMs, payment gateways, email providers, AI providers). Your use of those services is governed by their own terms.

9.2 We are not responsible for third-party service availability, accuracy, security, or content. Third-party fees (including Meta conversation fees) may apply directly between you and the third-party provider.

10. Confidentiality

10.1 Each party agrees to keep confidential any non-public information of the other party and to use it only for the purpose of performing under these Terms.

10.2 Confidentiality obligations survive termination for three (3) years.

11. Warranty Disclaimer

11.1 Service Provided "AS IS". Except as expressly stated, the Service is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

11.2 No Guarantee of Message Delivery. We do not guarantee delivery of any specific message — message delivery depends on Meta's infrastructure, recipient device status, and recipient preferences.

11.3 Statutory Rights Preserved. Nothing in this clause excludes any warranty or right that cannot lawfully be excluded under the Consumer Protection Act 1999 or other applicable consumer protection law.

12. Limitation of Liability

12.1 Cap. To the maximum extent permitted by law, our aggregate liability is limited to the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

12.2 Excluded damages. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business opportunity, or goodwill.

12.3 Carve-outs. The limitations do not apply to: (a) death or personal injury caused by negligence; (b) fraud; (c) any liability that cannot lawfully be limited.

13. Indemnification

13.1 You will indemnify, defend, and hold Telebort harmless from any third-party claim arising from: (a) breach of these Terms; (b) your Customer Data, contact lists, or messages sent through the Service; (c) violation of Meta's policies; (d) violation of law (including the PDPA 2010, the Communications and Multimedia Act 1998, and spam regulations).

13.2 We will indemnify you against any third-party claim that the Service infringes a Malaysian patent, copyright, or trademark, subject to prompt notice and our sole control of the defence.

14. Modifications

14.1 We may modify these Terms with at least thirty (30) days' notice for material changes, by email or in-Service notification.

14.2 Continued use after the effective date constitutes acceptance.

15. Term and Termination

15.1 These Terms remain in effect for as long as you have an account or use the Service.

15.2 By You. You may terminate at any time per clause 5.4.

15.3 By Us. We may suspend or terminate immediately if you: (a) materially breach these Terms or Meta's policies and fail to cure within fourteen (14) days; (b) fail to pay fees more than thirty (30) days past due; (c) use the Service unlawfully or in a manner exposing us to Meta penalty or legal liability.

15.4 Effect. Upon termination, your access ends. Clauses 7, 8, 10, 11, 12, 13, 16, and 17 survive.

16. Governing Law and Dispute Resolution

16.1 These Terms are governed by the laws of Malaysia.

16.2 The parties shall first negotiate disputes in good faith for thirty (30) days. If unresolved, the dispute shall be referred to mediation administered by the Asian International Arbitration Centre (AIAC).

16.3 If mediation fails within sixty (60) days, the dispute shall be finally resolved by AIAC arbitration. Seat: Kuala Lumpur. Tribunal: one (1) arbitrator. Language: English.

16.4 The parties submit to the non-exclusive jurisdiction of the courts of Malaysia (High Court of Malaya at Pulau Pinang) for interim relief and enforcement.

17. Miscellaneous

17.1 Entire Agreement. These Terms (with the Privacy Policy, Refund Policy, and AUP) constitute the entire agreement.

17.2 Severability. Unenforceable provisions are severed; the remainder stands.

17.3 Waiver. Failure to enforce a right is not a waiver.

17.4 Assignment. You may not assign without our consent. We may assign to an affiliate or in a corporate transaction.

17.5 Force Majeure. Neither party is liable for failures due to events beyond reasonable control (natural disasters, war, government actions, internet failures, Meta platform outages, third-party cloud provider outages).

17.6 Notices. Notices to us: studio.telebort@gmail.com. Notices to you: the email on your account.

17.7 Language. English governs in case of translation conflict.

18. Contact

TELEBORT AI STUDIO PLT (LLP0046066-LGN) Email: studio.telebort@gmail.com Address: George Town, Pulau Pinang, Malaysia

Version log

v1.0 — 2026-05-11 — Initial draft (Claude Code, studio/legal/ kit launch)
v1.1 — 2026-05-13 — Add §2.4 AI-feature availability — Anthropic Supported Regions Policy flow-down (per Anthropic Commercial Terms M.8 + D.2)