getpower.cc

Refund & Cancellation Policy

Last updated: 2026-05-11v1.0

Refund & Cancellation Policy — GetPower

Last updated: 2026-05-11 Version: v1.0

This Refund & Cancellation Policy explains when and how you may cancel your GetPower subscription and request a refund. It applies to all subscriptions to https://getpower.cc operated by TELEBORT AI STUDIO PLT (LLP0046066-LGN).

This Policy is part of our Terms of Service.

1. Cancellation

1.1 How to cancel. You may cancel at any time:

  • Via your account settings (Settings → Subscription → Cancel)
  • By emailing studio.telebort@gmail.com from your registered account email

1.2 Effective date. Cancellation takes effect at the end of your current billing period.

1.3 No partial-month refunds. Cancelling mid-cycle does not trigger a refund for the unused portion of the current period, except as set out in clauses 2–4 below or as required by Malaysian consumer protection law.

2. Refund Eligibility

2.1 New Subscriber 7-Day Money-Back Guarantee

  • Applies to first-time paying subscribers within seven (7) days of their first paid charge
  • Eligible refund: full amount of the first charge
  • Excludes: subscriptions converted from a free trial after the 7th day, returning subscribers
  • Process: email studio.telebort@gmail.com with subject "Refund — 7-Day Money-Back" and your account email

2.2 Material Service Failure

If we materially fail to provide the Service (extended unscheduled downtime exceeding our SLA, persistent failure of a core feature) and fail to remedy within thirty (30) days of your written notice:

  • You may cancel and request a pro-rata refund for the remaining unused portion of the current billing period
  • Excludes: failures attributable to Meta's WhatsApp infrastructure (outages, policy enforcement, account suspension by Meta), recipient device unavailability, your own integrations, or force majeure events

2.3 Meta-Caused Service Loss

GetPower depends on Meta's WhatsApp Business Platform. If Meta independently suspends or restricts your WhatsApp Business Account due to your conduct, refunds are NOT available. If Meta materially changes the WhatsApp Business Platform in a way that renders core GetPower features inoperable through no fault of yours, we will give you a pro-rata refund for the unused portion of any pre-paid term.

2.4 Erroneous Charges

  • Full refund of duplicate charges, wrong amounts, or charges after valid cancellation
  • Process: email studio.telebort@gmail.com with billing details; we will investigate and refund within fourteen (14) days

2.5 Statutory Rights

This Policy does not exclude any non-waivable rights under the Consumer Protection Act 1999 of Malaysia.

3. Non-Refundable Items

The following are non-refundable except as required by law:

  • Subscription fees beyond the 7-day new subscriber window (except per clauses 2.2, 2.3, 2.4)
  • Meta conversation fees — these are charged by Meta, not us; refer to Meta's WhatsApp Business Platform pricing terms
  • Add-on or one-time purchase fees (setup, training, custom template work) once delivered or substantially commenced
  • Subscription fees for previous billing periods
  • Annual plans cancelled mid-term (no pro-rata refund)
  • Fees attributable to your breach of Terms of Service, Acceptable Use Policy, or Meta's policies

4. Annual Plans

4.1 Annual subscriptions are pre-paid in full.

4.2 Mid-term cancellation stops auto-renewal but does not trigger a pro-rata refund, except under clauses 2.2 (material service failure), 2.3 (Meta-caused), or 2.4 (erroneous charges).

4.3 Downgrade to monthly takes effect at the end of the current annual term.

5. Refund Process and Timeline

5.1 Email refund requests to studio.telebort@gmail.com with subject "Refund Request" — include account email, transaction date, amount, reason.

5.2 We acknowledge within three (3) business days and respond with a decision within fourteen (14) business days.

5.3 Approved refunds are issued to the original payment method.

5.4 Refunds typically appear within five to ten (5–10) business days depending on your payment provider.

5.5 Refunds are in Malaysian Ringgit (MYR) at the original transaction amount. SST is refunded proportionately. Currency conversion fees from your bank are not refundable.

6. Subscription Suspension or Termination by Us

6.1 If we suspend or terminate for breach of the Terms of Service, AUP, or Meta's policies, no refund is due.

6.2 If we terminate the Service entirely (e.g., we discontinue GetPower), we will provide at least ninety (90) days' notice and issue a pro-rata refund for any unused pre-paid term.

7. Disputes

7.1 If you disagree with a refund decision, escalate to studio.telebort@gmail.com with subject "Refund Escalation". A senior reviewer responds within fourteen (14) business days.

7.2 Unresolved disputes follow the dispute resolution process in our Terms of Service, Section 16.

8. Chargebacks

8.1 Initiating a chargeback without first contacting us may result in account suspension.

8.2 We will provide your bank with transaction evidence. Unsuccessful chargebacks may incur a fee from your bank or card network.

9. Changes to This Policy

We may update this Policy. Material changes will be communicated at least thirty (30) days before they take effect.

10. Contact

TELEBORT AI STUDIO PLT (LLP0046066-LGN) Email: studio.telebort@gmail.com Address: George Town, Pulau Pinang, Malaysia

Version log

  • v1.0 — 2026-05-11 — Initial draft (Claude Code, studio/legal/ kit launch)

Questions? Email hello@getpower.cc.

See also: Privacy · Terms